Customer Reviews

Justin was great! He really worked with me to get me driving home a car today. He was very enthusiastic and made buying a car a very positive experience for me.

Fun, funny, and informative. Justin is incredible! He was so helpful in getting me into my new car. My husband is next for a new car and we wouldn't go to anyone else. See you next time!

My experience at Gladstone Mitsubishi was better than I initially anticipated.Upon my arrival I was greeted by a smiling salesman with a good attitude, almost immediately. The gentleman gladly notified my salesman of my appointment and I spent no time waiting for him to meet on the lot to discuss our prior conversations of what I was needing, and why I was there. Chase had a very kind demeanor and not once made me feel taken advantage of or pressured to make any decision. Making the entire process a fun and relaxed experience until he had to hand me over to other gentlemen to finalize the purchase.The only reason I have rated a 4 instead of a 5 was based on the demeanor of the gentleman who "crunches the numbers" Mike? I believe his name was. He was rather...abrasive and indifferent. His job clearly isn't to develop business relationships, but I feel he's more keen on hoping you don't pay attention and tells you one thing to sucker you in; only to later realize he tells you what you want to hear yet have to inquire about price differences later that didn't add up. "Does [Amazon] or [KBB] pay you this $$$$ amount@f0" seems to be his go-to, but really, all we care for is an honest human being who will be straight up with us in the end. Every encounter should matter. Just because you think we're stupid people whom you can get a quick buck off of, doesn't mean you have to treat us as such.We're not all thoroughly educated in the process of buying vehicles and we hope that knowing this, these gentlemen would be more apt to discuss rather than condemn you for later noticing these papers they make you sign are actually OPTIONAL and take full advantage of your nerves and excitement of getting the vehicle.All in all, I am still satisfied with my vehicle and my salesman Chase. Am I upset with myself for not being that pain in the ass reading EVERY WORD before signing and not just taking their word for it? OF COURSE. But I still counted on honesty and it's a shame that it's not standard in this practice.Ask questions. Take your time. There's no rush.

Worked with Moss on purchasing a preowned TSX. Excellent communication and follow through. Even worked with us on my trade in value. These guys rock!! The owner came in on a Sunday and made the deal even better. That's what I call service. I will definitely recommend this place to my friends.

We bought a car and 2 weeks later there is an electric problem. Tried to just go to a shop and get it fixed. $900 later I called and told them what happened and they got us right in and fixed it. All of the staff were very personable and treated us very well. The owner was very hands on and the wanted to make sure we had a great experience buying from this business. Will definitely be going back when it's time to trade in.