Customer Reviews

Please allow me to be brutally honest about this dealership. I remember that my first official visit back in 2018 being very pleasant and laid back because my salesperson at the time was a car guy and we chatted longer than expected. And I also remember the first finance guy messing something up and getting fired. Whoops. Fast forward to August 2020. My last new car was totaled and I had a few used cars to hold me over but I was tired of dealing with it. Also, I filed for bankruptcy in March to start over on my credit. I was in a bad spot and once it was discharged, it was a huge relief. Except for Gladstone Mitsubishi sending me a bunch of sh*t to my old address and new address. Why? Because bankruptcy is public record and they have a "special" financing for people who are either still in the process or done with the process. I was in both situations. I contacted Debra. She explained the program briefly. I couldn't get financed yet because it wasn't quite discharged (this was June/July) and banks didn't want to finance Uber/UberEats. Fine. I contacted Debra after it was finally discharged. I was still doing UberEats but I was approved by a bank. I decided to drive down the following day. I asked again if I was approved. Told "yes". For what car@f35 A 2020 Mirage G4 CVT - somehow more miserable and worse than the hatchback (which I've owned a MANUAL one and loved it). Instead of dealing with Debra personally, a guy named Alec helped me .... kinda inexperienced I guess? I don't know. Anyways, the car I was approved for was pulled up. I didn't notice too much at first but the paint was scratched and swirled. F*cking awful. Like someone dried it with sandpaper. I test drove it to humor them. Came back after a 5 minute test drive. Asked how it was, I said "fine". Financing? Well, went through Brandon. Incredibly pushy. I didn't even get to say anything about gap or the STUPID extended service contract (which I can't even f*cking use because it doesn't cover UBER -- TOTAL FAILURE to mention) because it was already there and didn't say no. Other than that it went fine I guess. Felt rushed. Got to drive the car home and no gotchas which was weird. Papers looked normal, gap and esc are accounted for. Well, a few days later I was called because I had to sign a new contract. WTF? My rate went up a little. Okay, whatever. At the time I didn't notice they took off gap. I went in thinking that I'd try to finangle getting the contract off but nope. Rushed again. I got home and saw THEY TOOK OFF GAP. But kept the stupid contract on there. I'm f*cking kicking myself for not being more assertive or even saying, "No, I'll just keep my car for a bit". I feel like I was slightly taken advantage of and the other reviews mirror that. If you file for BK please don't give in to getting a car here. My loan for a 16k car? almost 20 grand!!! and 18% APR. I know I just finished a bankruptcy but seriously. I blame the service contract. I'm going to cancel it and get some of the money put towards the ridiculous car payments. No. Never again. I should have known better. I'm happy I have a new car but jesus it was not worth it. I'm definitely getting out of this car soon ... I only really got it to help my credit. I know I could have said no but like I said, they really push you. And then get offended when you call them out or say the service contract is useless lol

Best car buying experience ever! Trampas was amazing and super nice. I started my car buying process months ago and Trampas was the only agent from dealerships I was working with that kept in touch with me and when the time was finally right for our family, he was my first contact! Will be back for our next car! Thank you, Gladstone Mitsubishi for your stellar customer service! We love our New Toyota Highlander!

Matt and Don Debbie and Alex are great

This was my first time into this dealership. I went in for a test drive. Kevin helped me out. He had the truck waiting for me when I got there. He was professional and easy going. Zero pressure. They have a great selection of trucks. This is a place ill be returning to.

It was quite cold in the waiting area. The service done to my car was great, but the cost is not what I expected. I was shown one price and charged more. Only explanation given was the first quote didn't include cost of oil. All cost should be up front.